SILVERFERN IT

(08) 9328 8788

Why choose Silverfern?

 

QUICK SUMMARY
  • Team-based support that is preferred by clients, ensures you talk direct with the people who service your equipment. There is always someone available 24/7/365.
  • Highly qualified and experienced engineers; high level certification and partnerships.
  • Enterprise level service, small business pricing.

 

Silverfern is ideally matched to organisations that need enterprise level IT services on a small business price scale.


Our clients are both big and small, including not for profits, but they all need reliable and efficient IT delivering technically advanced capabilities, with strong planning to guide future development.


To achieve this more cost effectively they rely on Silverfern for:

  • pro-active maintenance that reduces costly failures
  • superior system planning that achieves results by design, not inflated expenditure
  • maximising the life of existing equipment, including compatibility tweaks
  • effective, quality-assured service.

 

Highly qualified and experienced

 

Silverfern employs only qualified computer engineers with long industry experience and we pay them well, so we have minimal staff turnover. Sometimes people think this is a conflict with our price position, but the superior skills of our engineers actually helps us hold costs down. Our engineers spend less time getting to solutions and they develop more cost effective options and systems.


They are also up to date: we invest continuously in learning, in qualifications and in certification.


We believe, quality pays.

 

Proven

 

Silverfern has been in the same business since1991. Not much about computers is the same as it was 20 years ago, but our philosophy of quality service at a value price only gets stronger.
Our business is well established, as is our team, our processes, our IT solutions and tools. We have a substantial client base of long-standing, satisfied customers.


Time has proven, you can rely on us.


Some of the key factors which differentiate us from our competitors include:

  • As a Silverfern client you will benefit from a dedicated, three person service team headed by a senior engineer. You get to talk to the same people every time; people who know your system and don’t need to spend time getting up to speed before they can act. One of the team will be available to you for emergencies 24/7/365.
  • Silverfern has been a certified AS/NZS ISO 9001:2008 quality assured company since May 2003.
  • Silverfern is a an approved WA Whole of Government (CUA contract) supplier for IBM Servers and Storage products; Trend Micro Security Solution products and ICT Services in the category of Server Management; Desktop Management; ICT Security and Repair and Maintenance.
  • We hold partnerships with all the major vendors we service.
  • Silverfern support is proactive: we constantly monitor your systems and often identify and resolve problems before you know about them.
  • All Silverfern engineers are Microsoft; VMware; CITRIX, Trend Micro; WatchGuard and IBM Certified Professionals with a minimum 8 years’ practical experience.
  • All Silverfern team members have Australian Police Clearance.
  • Silverfern clients can use our convenient helpdesk portal to see the current status of all their active jobs.
  • Silverfern can provide fixed quotations for IT projects such as upgrades and implementations. We provide detailed invoices and all work is properly logged and recorded for reference.
  • Silverfern Senior Management is always available to talk with you face to face.
  • At Silverfern we guarantee our IT services and we stand by our recommendations.
 
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